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Personal Data Protection Policy

 

This Personal Data Protection Policy (“Policy”) sets out the basis on which we, Thought and Words Learning Centre (“TWLC”) may collect, use, disclose or otherwise process your personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”).

 

For the purpose of this Policy, “Personal Data” shall have the meaning defined in the PDPA, and shall include any Personal Data of any individual (e.g. your child) that you submit to TWLC via the use of this website and the service provided by TWLC.

 

Access to and use of this website and TWLC’s services is conditional upon acceptance of this Policy. By accessing and/or using our services, you acknowledge that you have read this Policy, and that you expressly agree to TWLC’s collection, use, disclosure, and processing of your Personal Data in accordance with this Policy.

 

TWLC may collect Personal Data about you online through this website, or through other means of communication such as text messages and phone calls. By providing Personal Data to TWLC, you consent (or if you are providing Personal Data of another person, you represent that you have the requisite authorisation and consent on that person’s behalf) to TWLC collecting that Personal Data and using, disclosing and processing it in accordance with this Policy or as permitted or required by law. If you do not consent to such collection, use, disclosure or processing, please do not provide the Personal Data.

 

Personal Data Collection and Use

 

TWLC may collect various types of Personal Data from you when you use our website and services. These include, but are not limited to:

 

  1. Names, identification details, contact information, educational information, demographic data, records of communications with TWLC, payment information and transaction history;​

  2. Information generated through your ongoing interactions with TWLC, including instructions by you related to class enrolments, transfers, replacements, or withdrawals, and other information and records you voluntarily provide to us.​

  3. Photographs, videos and audio recordings recorded by us during classes, programmes, lessons or other services provided by TWLC; and​

  4. any Personal Data as TWLC may deem essential or appropriate from time to time to provide this website or services to you.

 

Purposes for which your Personal Data might be used for include, but are not limited to, the following:

 

  1. to determine or evaluate the applicability or eligibility of TWLC’s services to you or your child;

  2. to facilitate the provision of our services to you;

  3. for communication and administrative purposes, including the processing of payments;

  4. to attend to, process and respond to your requests, feedback or enquiries;

  5. conducting surveys of parents and students;

  6. making use of photographs, videos or audio recordings on our website, in our marketing materials and at our centre;

  7. to fulfil any legal requirements and relevant regulatory guidelines;

  8. if you consent and sign up to do so, for marketing purposes, to inform you of our classes, programmes, lessons or other services which may be of interest to you or your child; and

  9. any other incidental business purpose related to or in connection with the above.

 

Cookies & Similar Technologies

 

When you visit our website, we collect cookie data that is automatically sent by your browser to our website if your browser settings so permit. We may use software tools to analyse such cookie data to generate aggregated and anonymised statistics to improve our website and/or services. You may disable or adjust the use of such cookies through your browser settings

 

Access and correction of personal data

 

If you wish to access or correct your personal data that is held by us, or enquire about the ways in which your personal data may have been used or disclosed by us, please contact our Data Protection Officer at: tnw.writers@gmail.com

 

To allow us to process your request efficiently, please provide the following information:

  • Your name, contact number and email address;​

  • Details of the personal data that you would like to access or correct;

  • Relevant time frames and dates, where applicable; and​

  • Any other information that may enable us to locate your data and process your request.

 

Other enquiries about your personal data

 

If you wish to withdraw your consent to the use or disclosure of your personal data by us, or have any other enquiries, feedback or complaints about our handling of your personal data, please contact our Data Protection Officer at:

 

Address: 46 East Coast Road, #07-01, Eastgate, Singapore 428766

Tel: 62415531

Email: tnw.writers@gmail.com

 

Please provide your name, contact number and email address, and any relevant details pertaining to your request, enquiry, feedback or complaint.

 

Updates

 

We reserve the right to update our Policy at any time in accordance with the relevant laws and regulations and will place any such updates on this website.

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